AuraConnect Client Portal - Frequently Asked Questions

Can I access the old version of AuraConnect?


Yes you can. Through December 31st, 2017, you can only look up information from previous projects. You cannot start new projects in the old version. Click OLD LOGIN After December 31, 2017, you can contact projects@auratrans.com who will assist in looking up previous project information for you.




What happens to the project information I had in the old version of AuraConnect?


That information will be available to you via your old login though through December 31st, 2017. After December 31, 2017, you can contact projects@auratrans.com who will assist in looking up previous project information for you.




Can I get a one on one session to make sure that I am using the system correctly?


Absolutely! We can schedule a webinar session for you and your team. Email projects@auratrans.com with your date/time preference.




When does the new version of AuraConnect launch?


Decmeber 06, 2017!




Is there a video tutorial to see how to use AuraConnect?


Yes, you can see the tutorial here. Click TUTORIAL.




I forgot my username / password, what do I do?


  1. Go to the LOGIN page and click on "Having trouble signing in?"

  2. Enter your email address. If you have an active account related to that email address you will receive an email to reset your password.

  3. Your username is you email address.

  4. If your account is not active, we can active it for you, please email projects@auratrans.com.




I don't see the service or language that I need? Does that mean that Auracom does not provide the service?


The services and languages linked to your account are customized according to your preferences and needs when your account was created. We offer a wide range of services in over 200 languages. Give us a call at 888-671-8911 Ext: 1, or email us with details on what you need at projects@auratrans.com.